Refund Policy

Effective Date: July 7, 2026

Thank you for shopping at Inkwell Orbit.

Because all products sold on Inkwell Orbit are digital downloads, all purchases are generally considered final once files, download links, or digital access have been delivered. Please review each product description carefully before purchasing, including compatibility details, file formats, and any product-specific license notes.

1. Digital Product Nature

All items sold on Inkwell Orbit are digital products only. No physical goods will be shipped.

Due to the nature of digital content, we generally do not offer refunds, returns, or exchanges after purchase. However, we understand that genuine problems can happen, and we are happy to review refund, replacement, or support requests in the situations listed below.

2. Situations Where We May Offer Support, Replacement, or a Refund

We may offer assistance, replacement files, store credit, or a refund at our discretion if:

  • you were charged more than once for the same order by mistake

  • the file is corrupted, incomplete, or cannot be accessed due to a delivery issue on our side

  • you did not receive your download despite successful payment

  • the product you received is materially different from the product description shown on the product page

  • there is a clear technical issue preventing reasonable access to the purchased file and we are unable to resolve it

3. Situations That Generally Do Not Qualify for a Refund

Because our products are digital downloads, we generally do not offer refunds for:

  • change of mind after purchase

  • accidental purchases where the product description, file type, and compatibility information were clearly provided

  • software or device incompatibility that was already disclosed on the product page

  • inability to use the product because the required software, app, hardware, or platform is not available to you

  • failure to read the listing details before purchase

  • requests made after files have been downloaded, accessed, saved, or used, except in cases of confirmed technical problems or clear listing errors

4. Before You Buy

To help avoid issues, please review the following before purchasing:

  • file format(s) included

  • software, app, or device compatibility

  • whether the product is for personal use, commercial use, or another license type

  • whether the item is a digital download only

  • any product-specific notes, limitations, or requirements listed on the product page

If you have a question about compatibility, usage, or file contents before purchasing, please contact us first and we will do our best to help.

5. How to Request Help

If you believe you qualify for support or a refund review, please contact us within 7 days of purchase and include:

  • your order number

  • the product name

  • the email address used for purchase

  • a brief description of the issue

  • screenshots or error details, if relevant

Please send requests to:

Email: waterlilingli@gmail.com

We will review your request and respond as soon as reasonably possible.

6. License and Usage Questions

Some products may have different license terms or usage permissions. If you are unsure whether a product may be used for commercial work, classroom use, client work, or another purpose, please review the product page carefully and contact us before purchase if needed.

7. Chargebacks

If you experience a technical or billing issue, please contact us before opening a payment dispute whenever possible. We will make a reasonable effort to resolve genuine problems quickly and fairly.

8. Policy Updates

We may update this Refund Policy from time to time. The latest version will always be posted on this page.